Return & Exchange

To ensure shopping at The Factory outlet store is a swift and worry free experience, our exchange and return policies are structured to favor our customers. Please review the following policies before initiating a return or exchange request.

Exchange terms

Please make sure the following exchange policy guidelines are met:
● An exchange request must be initiated within 7 days of receiving the items.
● Items must be repackaged back in original packaging with labels and tags on.
● Items must be undamaged, unworn and unwashed.
● Delivery charges of pkr 250 are applicable.

Return terms

Please make sure the following return policy guidelines are met:
● Items must be repackaged back in original packaging with labels and tags on.
● Items must be undamaged, unworn and unwashed.
● Reason of return must be legit.
● Delivery charges will be deducted from the actual order and rest of the payment will be processed via JazzCash or Bank Transfer.

To exchange/refund your items, simply return the package back to our address and as soon as we receive it we will dispatch the replacement or pay you back.

Get in touch with our team via email info@fosgarments.com for any further assistance.

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